Connect your call platforms
Twilio, Aircall, Fonoster, Amazon Connect, Genesys & Five9 adapters preserve existing routing, recordings and agent screens.
A staged path from legacy IVR prompts to auditable conversations without disrupting live operations.
- 01
Kickoff & audit
Week 1Trace call paths, intents and data exchanges across telephony, CRM, ticketing and knowledge bases.
- 02
Journey redesign
Week 2Refactor prompt trees into bilingual conversational flows with tested fallback & escalation logic.
- 03
Integrate & harden
Weeks 3-4Wire open-source speech, NLU, reasoning & action services; embed consent, logging & monitoring early.
- 04
Pilot calibration
Weeks 5-6Set KPIs, validate guardrails with stakeholders and prepare agent‑assist plus fallback playbooks.
- 05
Scale rollout
Weeks 7-8Expand via controlled cohorts, capture QA signals and ship weekly improvement releases.
Deliverables you retain
- Architecture & data mapClear layout of telephony, data, AI components & integration contracts for internal extension.
- Operations runbookEscalation logic, QA cadences & reporting templates aligned to your compliance obligations.
- Quarterly improvement backlogPrioritised prompts, integration hooks & analytics enhancements for sustained gains.
Supported integrations & capabilities
Rapid rollout over existing telephony, CRM, support and scheduling tooling – with built‑in privacy & audit controls.
Natural multilingual dialogues
Real‑time ASR/TTS, prompt governance, escalation rules and intent learning loops keep calls human and on brand.
Scheduled & triggered calls
Automate proactive payment recovery, logistics updates or onboarding nudges with controlled cohorts.
Built‑in privacy controls
GDPR / PCI patterns, safe‑mode toggle, policy redaction, retention baselines and audit trace exports.
Unified company knowledge
Bring FAQs, PDFs, product tables, policies, tickets or database records into one secure workspace. We clean, normalise and vectorize (embedding + metadata) so calls get fast, cited answers customers can trust.
Metrics & QA workflow
Prometheus metrics, containment & CSAT tracking, review queues, escalation overrides and weekly improvement backlog.
Voice experiences customers prefer over IVR menus
Launch natural conversations that resolve requests, hand off seamlessly to agents and keep every action synced with your existing tools.
Conversational routing
Dynamic intent capture replaces keypad prompt trees so callers reach answers without memorising menus.
Customer context synced
CRM data, orders and tickets stay in lockstep through bi-directional updates and secure redaction.
Actionable outcomes
Flows trigger refunds, bookings, renewals or custom API calls instead of stopping at a transcript.
Agent-ready handovers
Escalations include sentiment, next best steps and call summaries so humans continue the experience.
Continuous learning
Weekly improvement sprints surface new intents, optimise prompts and expand automation with confidence.
Experience metrics
Measure containment, resolution time and customer satisfaction to prove you improved the journey.
Quality & operations
Practical controls keep every pilot measurable, safe and improvable.
Operating principles
- Nothing ships without shared review of scripts and prompts.
- Human supervisors can pause or escalate any conversation instantly.
- Data residency and retention follow the policies you approve.
How we stay in control
- Layer
Shared scripts and FAQs reviewed with your team.
- Layer
Call review queue flags anything that needs a human touch.
- Layer
Escalation rules route uncertain calls to teammates instantly.
- Layer
Metrics dashboard tracks containment, sentiment and follow-up tasks.
- Layer
Weekly improvement loop updates prompts, data and call flows.
You get
- Clear visibility into what the AI said and why.
- Confidence to scale without surprise compliance gaps.
- A repeatable rhythm for improving automation every week.
Industry Packs
Pre-built sales and support playbooks on an open-source stack accelerate deployment while preserving sector compliance patterns.
E‑Commerce
Recover abandoned carts, resolve order issues and cross-sell warranties in a single automated call.
Logistics
Reschedule deliveries, coordinate drivers and upsell premium slots without agent wait times.
Healthcare
Handle support triage, benefits questions and follow-up outreach with compliant voice automation.
Fintech
Run KYC chases, payment recovery and retention conversations with audit-ready transcripts.
SaaS
Drive onboarding, expansion offers and renewal support with contextual product knowledge.
Travel
Manage itinerary changes, disruption support and ancillary sales offers in one flow.
Watch the orchestrated experience
See pragmatic automation in action: grounded answers, guided handoffs and instant post-call intelligence.
Live IVR takeover with AI-generated wrap-up
Containment dashboards with quality reviews
Compliance safe mode with instant redaction
Privacy & security foundations
We focus on the practical controls every European customer expects from day one.
DSGVO / GDPR
Data minimisation, EU hosting and ready-to-sign DPAs.
AI Act Readiness
Documented risk review templates and change logs.
PCI Segmentation
Optional payment handoffs via tokenised providers.
HIPAA (Optional)
Optional healthcare workflows with redaction and access controls.
ISO 27001 Patterns
Access policies and evidence checklists aligned with ISO 27001.
Model Governance
Prompt versioning, QA sign-off and rollback history.
Plan your voice automation rollout
Align discovery, design and pilot milestones into a delivery plan your existing team can run.