About me
I combine deep engineering expertise with reliable delivery for enterprise contact centres.
I build voice automation that ships, scales and keeps auditors comfortable. Before founding FluentOrbit, I delivered cloud and integration work for enterprises and public sector teams; now I ship large-scale platform capabilities as a senior software engineer at Germany's largest e-commerce company.
My edge: turning messy telephony paths, legacy CRM data and evolving compliance rules into clean, monitorable flows. Stakeholders get clarity, operations get reliability and leadership sees measurable impact fast.
You get hands-on delivery: architectural baselines, model tuning loops, call flow instrumentation, runbooks and de-risked rollout phases. I stay engaged until KPIs hold under real traffic.
Focus areas
- Enterprise telephony & CRM integration
- Regulated environment delivery (GDPR, PCI)
- Conversation & speech model tuning
- Operational readiness & runbooks
